Master of Arts
in Interaction Design

Master in Interaction Design SUPSI Conversational Design


Melanie Bossert will talk about the foundations of conversation, and how they help define the principles for voice interaction design.

"Conversation is the oldest, the most central, form of human communication. So what makes it hard to design well for conversations with computers? As we build more complex conversational systems, what new goals can we set for ourselves in voice interaction design? First I’ll unpack some of the complexities underlying conversation itself, and then I’ll address how to create natural conversations across surfaces like smart speakers, phones, and smart displays."

Melanie Bossert

Melanie is an Interaction Designer at Google Assistant in Zurich. Her work focuses on multimodal interfaces that shape the core interaction models for intelligent, category-defining consumer devices and services. Prior to Google, Melanie worked for various research institutions and agencies in New York and Berlin in Product Design and Interactive Experiences. In addition to her work at Assistant, she is part of the Touring Agency collective which collaborates with cultural institutions to enhance their work using AI speech predictions. Melanie holds an MFA in Design and Technology from Parsons, New York, and a BFA in visual communication with a new media interaction emphasis from the University of Art, Berlin.


Lecture by Melanie Bossert


Tuesday 1st March 2022
2:00pm - 3:00pm


Atelier Room A2.13
Building, level 2
Campus Mendisio SUPSI